Sewer back-ups can occur, often from circumstances beyond the city’s or property owner’s control. Here are some tips.

• React quickly to drains that are slow or backing up. If the problem isn’t in your home’s line, call the city at 952-988-8400 during normal business hours, or call 911 outside of business hours.
• Ensure homeowner insurance includes coverage for sewer back-ups.
• Let the city know if you have your private sewer line cleaned.

If you smell sewer gas, it’s typically a problem with the plumbing system. Contact a plumber, your gas company or the city for help to determine what the smell is and how to fix it.

Though wipes and other products may be labeled as “flushable,” you should only flush toilet paper into the sewer system. All other items could clog not only your private sewer system, but the city’s system as well.

Throw away baby (and other) wipes, diapers, cotton swabs, cleaning pads, paper towels and hygiene products.

If you see a storm drain, catch basin or drainage system that isn’t working properly, call 952-988-8400 or let us know through our online request system.